Privacy Policy

1. Introduction

Moonridge ("we", "us", "our") is committed to protecting the personal information of individuals who interact with our practice. This Privacy Policy describes how we collect, use, disclose, and safeguard personal data in connection with our inheritance law services.

This policy applies to individuals who contact us through our website, attend consultations, or engage our services. By sharing your personal information with us, you acknowledge the practices described here.

For questions about this policy, contact us at: [email protected]

2. Data We Collect

We collect personal data in the following ways:

• Contact information: Name, email address, phone number, and postal address provided through our website contact form or during consultations.
• Matter-related information: Details shared in the course of engaging our legal services, including estate information, family circumstances, and documentation relevant to probate or inheritance proceedings.
• Website usage data: Technical data such as browser type, pages visited, and session duration collected via cookies and analytics tools.
• Correspondence: Emails, messages, and records of communications with our team.

We collect data lawfully and minimise collection to what is necessary for the purposes described below.

3. How We Use Your Data

Personal data collected by Moonridge is used for the following purposes:

• Responding to enquiries and providing legal consultations
• Administering client matters and fulfilling our legal obligations as solicitors
• Communicating matter updates and relevant information
• Complying with legal and regulatory obligations under Malaysian law
• Improving our website and understanding how it is used
• Maintaining accurate records of engagements and correspondence

We process personal data on the basis of contractual necessity (to perform legal services), legal obligation (compliance with Bar Council and applicable legislation), and legitimate interest (maintaining records and communicating with clients).

4. Data Retention

Client matter records are retained for a minimum of seven years following the conclusion of a matter, in accordance with professional obligations under Malaysian law. Website enquiry data is retained for up to two years. Analytics data is retained for up to 13 months.

Where data is no longer required, we delete or anonymise it securely.

5. Data Sharing

We do not sell personal data. We may share information with the following third parties where necessary to deliver our services:

• Courts and government registries (e.g., High Court of Malaya, National Registration Department)
• Financial institutions, property valuers, and business appraisers engaged in estate inventory work
• Statutory advertisement publishers
• Our web hosting and analytics service providers, who are contractually bound to handle data securely

All third parties receive only the data necessary for their specific role and are required to comply with applicable data protection obligations.

6. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, or disclosure. These include:

• Secure document storage with restricted access controls
• Encrypted email communications for sensitive matter information
• Internal data handling procedures reviewed periodically
• Staff trained on confidentiality and data protection obligations

In the event of a data breach that may affect your rights, we will notify you and relevant authorities as required by applicable law.

7. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to personal data we hold about you:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request correction of inaccurate or incomplete data.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time (this does not affect processing carried out before withdrawal).
• Objection: You may object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days. Note that some requests may be limited where we have overriding legal obligations.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective policies.

10. Children's Privacy

Our services are directed at adults (18 years and above). We do not knowingly collect personal data from individuals under 18. If you believe we have received data from a minor, please contact us so we can take appropriate action.

11. Policy Updates

We may update this Privacy Policy from time to time. Where changes are material, we will notify clients by email or by a prominent notice on our website. The date at the top of this page indicates when the policy was last revised. Continued use of our services following any update constitutes acceptance of the revised policy.

12. Contact

For privacy-related enquiries or to exercise your rights under the Personal Data Protection Act 2010:

Moonridge
17, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2781 4693